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What to Expect

Santa Barbara Personal Injury & Criminal Defense Attorneys

At Andrade Law Offices, each client and each case is given full support and attention by our attorneys and staff. We work as a team to obtain the best possible outcome in every case we take on. You, our client, are the focus when you work with an attorney at our Santa Barbara law firm. We guarantee exceptional client service through every stage of your personal injury case or criminal defense matter.

Typically, our first contact with a client is on the telephone, where we obtain critical information to quickly assess the case. We value your time so, unless it is demanded, we don't want to set an office appointment for a case we know we will not or cannot take. In most criminal and DUI cases, we can provide a free quote and set an appointment for an in-person or video conference consultation. Your safety and the safety of our staff are paramount. Therefore, we encourage our potential clients to consent to either a teleconference or video conference consultation until we are certain that everyone can interact safely.

For a free consultation, please give us a call.

Protecting Your Interests Through Every Stage of Your Case

For our personal injury clients, by fielding a few critical questions, we can determine quickly if your case is right for our firm. We do not take all injury cases, because we do not believe that all injury cases require attorney intervention. We encourage you to contact us to discuss your case and your options should we decide not to take your case. If hired, we will begin an immediate investigation. After an initial assessment by our investigator, we will assign the case to one of our case managers.

As a part of our client-focused approach, we will consider what is in the best interest of the client in order to secure the best possible result. At Andrade Law Offices, we believe in educating, informing, and managing the expectations of our clients so there are no surprises. We believe we have a better chance of achieving success when our clients are well-informed, and we take care to keep in close contact with our clients through every critical stage of their cases.

We strive to make ourselves available to our clients 24 hours a day, 7 days a week and return phone calls as soon as an attorney becomes available. We are a very busy law firm, so our attorneys are often in court for hearings, trials, or other proceedings.

When you work with a Santa Barbara criminal defense lawyer or personal injury attorney at Andrade Law Offices, you will find that we are interested in developing and maintaining a personal and professional relationship with you. This does not mean that the relationship ends when the case is over. We maintain our relationships for life. These close relationships have resulted in numerous client referrals over the years, and we believe that a client referral is the highest compliment we can receive.

What to Expect when You Call Our Santa Barbara Office

Our attorneys are busy working on cases just like yours. All cases require strategy, concentration, and scheduled action to ensure the best possible outcome.

Many people believe that when they call a law office, they will immediately speak to an attorney. Ask yourself: if your attorney was available to answer the phone every time you called, wouldn't you wonder how busy he or she was? When you call Andrade Law Offices, you will first speak with an intake professional who will obtain all information needed to either provide a quote on the spot or to review with an attorney to provide a quote to handle your case. The purpose of the intake interview is to optimize time (yours and the attorney's). We guarantee exceptional client service at Andrade Law Offices.

If you call our offices about a personal injury claim, you may be asked questions such as:

  1. What is your name?

  2. How did you hear about us?

  3. What is your age/date of birth?

  4. What is your contact number?

  5. When and where did the incident occur?

  6. Were there any passengers or witnesses?

  7. If it was an auto accident, is there is a police report?

  8. If it was an auto accident, were you impaired?

  9. How did you get to the hospital?

  10. Are you married (your spouse may also have a claim)?

  11. Have you been unable to work?

  12. What types of injuries did you sustain?

  13. What medical treatment have you received to date(X-rays, MRIs, CT Scans, surgery, physical therapy, etc.)?

  14. Do you have insurance (auto, medical, etc.)?

  15. Do you have any preexisting conditions affecting the injured area?

  16. What is the contact information of your treating physicians/facilities?

  17. Was there ever a prior attorney involved in this case?

If you call about a criminal case, you may be asked questions such as:

  1. What is your name?

  2. How did you hear about us?

  3. What is your age/date of birth?

  4. What is your contact number?

  5. Were you arrested?

  6. Where were you arrested?

  7. Were you released on your own recognizance or did you bailout?

  8. Were there any witnesses or co-defendants?

  9. Do you have any prior offenses?

  10. Are you on probation or parole?

  11. What is your next court date?

  12. Were you under the influence of drugs and alcohol at the time of the incident?

The following is critical information we typically need for all cases:

  • Date of incident – we need this information to make a quick determination of whether you may be facing a statute issue.

  • Date of birth – we need this information to obtain police and medical records.

  • Location of incident – this helps us determine our fee level in criminal/DUI cases, and in personal injury cases, this information, along with the date of incident, may determine if you are facing a statute issue.

If you want to discuss your personal injury or criminal defense case with a knowledgeable professional, contact Andrade Law Offices. Your initial consultation is free!